Just wanted to give a HUGE shoutout to the Walt Disney Travel Company for accommodating our schedule change in light of the Tropical Storm/Hurricane Fay event. We called them this morning after we arranged for an earlier flight on AirTran, and we asked if we could get into the Fort Wilderness Cabins one day earlier than we were planning to. We were slated to arrive on August 19th, but with the schedule change, it put us into Orlando/MCO on Monday, August 18th instead. We have always been blown away by the customer service of Disney, so I guess we should've expected it - but the Cast Members (CM's) went WAY out of their way to help us. The one thing we wanted to be sure we preserved was the discount on the remainder of the vacation, and we hoped to not have to move from one cabin to another after one night. They actually took down our number and called us back. Not only did they get us in the same cabin (just one night longer), they applied our discount code to the first night as well. We couldn't believe it. The first CM was Collette, and I wish I could remember the second!
Thanks again to the Walt Disney Travel Company for helping us add a night due to the possibility of Tropical Storm or Hurricane Fay! You are the best!
--- Hurricane Disney Dean
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